Refund policy

Last updated: November 12, 2026

We want you to love your Sales Hub order. If something isn't right, contact us and we'll help.

1. Returns

You can return most items within 30 days of delivery. To be eligible, the item must be:

Unworn, unused, undamaged and in the same condition you received it, with any seals intact
Returned with its original packaging, pouch or box, and any tags
Sent with your order number or proof of purchase

If your 30-day return window ends on a weekend or US holiday, it extends to the next business day.

2. Items we can't accept for return

Earrings that have been worn or taken out of their packaging, for hygiene reasons
Fragrances that have been opened or sprayed, or whose seal or wrapping is broken, for hygiene and safety reasons
Food items, unless they arrive damaged, spoiled or incorrect (see section 3)
Items marked as final sale
Jewelry that has been worn, altered, resized or damaged after delivery
Gift cards

If you're not sure whether your item can be returned, contact us before sending it back.

3. Damaged, defective or wrong items

If your order arrives damaged, defective, incorrect or with an item missing, contact us within 7 days of delivery. Please include your order number and photos of the item and packaging.

We will send a replacement or a full refund, whichever you prefer, and we cover any return shipping.

For food items that arrive spoiled, melted or past their best-by date, contact us within 48 hours of delivery with photos, and we'll replace or refund them. You don't need to send food back.

4. Change-of-mind returns

If you changed your mind or ordered the wrong item, you can return it within 30 days as long as it meets the conditions in section 1. You pay the return shipping cost for these returns.

5. How to start a return

Email us at venom.username.1@gmail.com with your order number and the reason for the return.
We'll reply within 2 business days with return instructions and the return address.
Pack the item securely and ship it using a tracked service.

Please don't send items back without contacting us first. Returns sent without approval may not be accepted.

6. Refunds

Once we receive and check your return, we'll email you to confirm whether the refund is approved. Approved refunds are processed within 5 business days to your original payment method. Your bank or card provider may take another 3–10 business days to show it.

If you haven't received an approved refund after 15 business days, contact us.

7. Exchanges

The fastest way to swap an item is to return it for a refund and place a new order for the item you want. If you received a damaged or wrong item, we'll send the correct item free of charge when it's in stock.

8. Lost returns

We can't refund returns that are lost on their way back to us, so please use a tracked shipping service and keep your tracking number until your refund is processed.