Shipping policy

Last updated: November 11, 2026

Every Sales Hub order ships free anywhere in the USA, with no minimum order amount.

1. Where we ship

We ship to addresses in all 50 US states. We don't ship internationally at this time.

2. Order processing

Orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends or US holidays are processed the next business day. During busy periods, such as holiday sales, processing may take an extra 1–2 business days.

3. Delivery times

Shipping method	Cost	Estimated delivery after processing
Standard	Free	3–7 business days

Delivery times are estimates, not guarantees. Carrier delays, weather and holidays can occasionally add a few days.

4. Tracking your order

When your order ships, we email you a tracking number. You can also follow your package from your order status page or in the Shop app.

5. Your shipping address

Please check your address carefully at checkout, including any apartment or unit number. If you notice a mistake, contact us right away. Once an order has shipped, we can't change the address.

6. Delayed, lost or stolen packages

If your tracking hasn't updated for 7 days, or your package hasn't arrived 10 business days after shipping, contact us and we'll work with the carrier to find it.

If tracking shows your package as delivered but you can't find it, check your mailbox, porch, building mailroom and neighbors first. If it still hasn't turned up after 2 days, contact us and we'll help you file a claim with the carrier.

7. Damaged packages

If your order arrives damaged, contact us within 7 days of delivery with photos of the item and packaging. See our Refund Policy for replacements and refunds.

8. Orders with several items

Orders with more than one item may occasionally arrive in separate packages. You'll receive tracking for each package.

9. Fragrance and food orders

Perfumes and other fragrances that contain alcohol are classed as flammable goods by shipping carriers, so we ship them by ground service only. Orders with fragrance may take 1–3 extra business days and can't be shipped to APO, FPO or DPO military addresses.

Food items are packed to arrive in good condition. Please bring packages inside promptly after delivery. We can't replace food that spoils because a package was left uncollected or sent to an incorrect address entered at checkout.